Welcome to AxomCargo ("Platform", "We", "Our", "Us"), registered in Guwahati, Assam, India. These Terms and Conditions govern your use of the AxomCargo mobile applications (Customer & Driver) and our website (axomcargo.web.app). By registering or using our services, you agree to these terms.
1. Nature of the Platform (Intermediary Status)
AxomCargo is an intermediary technology platform under Section 79 of the Information Technology Act, 2000.
- We do not provide transportation services ourselves. We merely act as a digital marketplace connecting independent transport service providers ("Drivers") with customers ("Users") who need cargo and logistics services.
- No Employment Relationship: Drivers are independent third-party contractors and are not employees, agents, or partners of AxomCargo.
2. Driver Onboarding and Compliance (Assam Jurisdiction)
- Drivers must possess a valid Indian Commercial/Transport Driving License (DL), Registration Certificate (RC), and active Third-Party Commercial Vehicle Insurance.
- Drivers must comply with the Motor Vehicles Act, 1988, the Carriage by Road Act, 2007, and the Assam Motor Vehicle Aggregator Rules, 2022.
- As per local requirements, drivers onboarding on AxomCargo must be residents of Assam, undergo strict background verifications as mandated by the Assam Aggregator Rules, and possess functional knowledge of local languages (Assamese, Hindi, or English).
3. Subscription & Wallet Billing ("No Ride, No Pay" Rule)
- AxomCargo operates on a zero-commission model. Drivers retain 100% of the customer's fare.
- Deduction Rule: Drivers are charged a tiered daily platform fee based on their vehicle category (₹10 for Bike, ₹20 for 3-Wheeler, ₹35 for Mini-Truck, ₹50 for Large Truck), or they can opt for a discounted flat monthly subscription (₹199, ₹349, ₹599, and ₹899 respectively).
- Under our "No Ride, No Pay" guarantee, the daily platform fee is deducted from the driver's in-app wallet only if they complete at least one successful ride on that day. If no ride is completed, the fee is ₹0. Drivers also receive a 30-day free trial upon registration.
- Drivers must maintain a positive wallet balance to accept booking requests.
4. Cancellation & Penalty Recovery Policy
- A strict ₹20 cancellation penalty is applicable to any User or Driver who cancels a trip after it has been confirmed/accepted by a driver.
- Recovery Mechanism: If a User has an unpaid ₹20 penalty, their wallet balance will go into the negative, and they will be blocked from making new bookings until the dues are cleared via the "Wallet & History" screen using the Cashfree Payment Gateway.
- A 5-minute grace period is provided after booking acceptance. No penalty is applied if cancellation occurs within this window.
5. Limitation of Liability & Cargo Safety
- AxomCargo is not liable for any loss, damage, theft, or delay of cargo during transit.
- The Driver/Vehicle Owner is solely responsible for the safe carriage of goods. Users are advised to obtain transit insurance for valuable cargo.
- AxomCargo is not liable for any personal accidents, vehicle damage, or legal disputes arising between Drivers and Users.